--- title: "Canned Responses: Reply Faster to Customer Feedback" summary: "Create reusable canned response templates in FeatureOS to reply faster to customer feedback. Set up global or board-specific responses in just a few clicks." date: 2022-08-01 author: "Karthik Kamalakannan" canonical: https://featureos.com/blog/new-canned-responses markdown: https://featureos.com/blog/new-canned-responses.md categories: ["release-notes"] readingTime: 1 --- We are taking you one step closer to improving the efficiency and responsiveness of your team! Introducing [Canned Responses](https://help.featureos.app/en/articles/framing-canned-response-templates) on FeatureOS! πŸ’™ Create concise yet meaningful responses, with a personal touch in just a few click on your dashboard. To configure, - **Global responses** - Navigate to **Boards** → **Customizations** → **Canned Responses**. - **Board specific responses** - Navigate to any **Board** → **Options** → **Canned Responses**. To get you started, we added five common responses. Use them, edit them, but don’t destroy them. πŸ˜‰ ## How canned responses can impact your product Apart from it reducing the friction to get back to a customer, canned responses can also, - Create a sense of trust among your customer base - Boost brand image with timely responses - Reduce time spent on mundane queries - Avoid typo’s in your responses And we could keep going! πŸ˜ƒ Put this feature into action, on your dashboard now and experience these for yourself! Check out our help article on how canned responses work and enjoy using FeatureOS! πŸš€ https://youtube.com/watch?v=f8CHeWDxhHE New to FeatureOS? Sign up for your [14 day free trial account here](https://portal.featureos.app/auth/signup) --- ## Related Reading - [Our Customer Service Principles and How We Built Them](/blog/customer-service-principles) - Learn the four core principles behind FeatureOS customer service. - [How to Write Release Notes (Template Included)](/blog/how-to-write-changelog) - Learn how to write clear, engaging release notes with a repeatable process. - [What's new: Saved Filters](/blog/new-saved-filters) - Save and share filters with your team for faster feedback management.