---
title: "New CSM User Role and Board Archiving on FeatureOS"
summary: "FeatureOS introduces the Customer Support Manager role for scaling teams, plus the ability to archive boards. Manage feedback more efficiently with better access controls."
date: 2022-07-21
author: "Karthik Kamalakannan"
canonical: https://featureos.com/blog/new-user-roles-archive-boards
markdown: https://featureos.com/blog/new-user-roles-archive-boards.md
categories: ["release-notes"]
readingTime: 2
---

Today, we're thrilled to announce some of the most exciting features to all our customers. Let me quickly tell you what's new, and what's coming next for you.

## Customer Support Manager User Role

With the new update today, we're introducing a brand new role which helps scale-up companies manage feedback even better, and faster. We've written everything you need to know about Customer Support Manager (CSM) user role on FeatureOS [here ↗](https://help.featureos.app/en/articles/a-breakdown-of-featureos-user-roles)

## Archive Boards

You can now archive your [feedback boards](/blog/3-customer-feedback-board-ideas-you-should-use-today), which allows you to not show these boards from showing up for your users. The new Archived Boards feature is now available to customers on all FeatureOS paid plans.

Archiving a Feedback Board on FeatureOS is quite simple. Go to your Board settings and you will find a brand new "Archive Board" option.

## Filter URLs

Starting today, when you apply a filter from your Admin Dashboard, FeatureOS generates a unique URL that you can share with your team to apply the same filter that you have applied. This saves a ton of time for you, and your team to be able to share filters on your FeatureOS account.

This is a pre-feature to Saved Filters feature that we are working on this week.

## Wide Range of Sorting Options

You can take a look at the posts on your dashboard from different perspectives using our revamped and new sorting options. And once again the sorting you set generates a standalone URL that you can share with your team for analysis!

## And there's so much more...

Of course, we did not stop with new features. In the past two weeks, we've made over 150 improvements to the platform, with a ton of performance optimizations. There's so much more coming up in the next few days, and I can't wait to share that with you again.

**P.S.:** This post was first published on [FeatureOS's Changelog Portal ↗](https://feedback.featureos.app/changelog/a-brand-new-user-role-and-more)

---

## Related Reading

- [What's new: Saved Filters](/blog/new-saved-filters) - Save and share filters with your team for faster feedback management.
- [What's new: Canned Responses](/blog/new-canned-responses) - Reply faster with reusable canned responses in FeatureOS.
- [Security at FeatureOS](/blog/security) - How FeatureOS builds privacy and security into every part of the product.