# FeatureOS feedback boards Hosted feedback boards where customers submit ideas, vote on requests, and you prioritize with confidence. Embed widgets, merge duplicates with AI, and keep voters updated. ## The feedback loop 1. **Collect**: Requests arrive from the widget in your product, the hosted board, Letterbox, and your support tools. Every one lands on the right board instead of a dozen inboxes. 2. **Prioritize**: Votes and priority ratings rank the list. Similar posts are suggested as they come in; you merge them so a vote count means what it says. You pick what is next with evidence, not opinion. 3. **Close the loop**: Move a post to planned or shipped and every voter hears about it the same minute. No status emails, no one chasing you for an update. ## Every channel, one inbox Widget in the product. Letterbox in the inbox. A ticket in Intercom or Zendesk. Your team logs the rest from Slack. One board. Similar posts suggested as they type — you merge. Feedback reaches a board through: - In-product widget - Hosted board - Letterbox - Support capture - Team Slack / Discord - REST API ## Controls ### Intake - Submit via email - Guest submissions - Guest votes - Post on behalf - Custom fields - Form templates ### Moderation - Post moderation - Comment moderation - Hide posts - Disable comments - Read-only boards - Anonymous submissions ### Prioritization - Upvotes and downvotes - Priority ratings - Duplicate suggestions - Merge duplicates - Saved filters - Sorting options ### Governance - Public and private boards - Single sign-on - Whitelisted domains - Mask user details - Vote limits - Archive boards ## Live in four steps 1. **Create your board**: Name it, pick public or private, add your logo and colors. It goes live on a hosted URL right away. 2. **Embed and invite**: Drop the widget into your product, point a custom domain at the portal, and share the link. 3. **Collect and vote**: Requests arrive from every channel. Customers upvote and rate urgency, so the list ranks itself. 4. **Ship and notify**: Move a post to shipped and every voter and commenter hears about it. You write nothing. ## FAQ ### What is a feedback board? A feedback board is a hosted page where your customers post feature requests, bug reports, and ideas, then upvote the ones they care about. Instead of feedback scattering across Slack threads, support tickets, and spreadsheets, everything lands in one place with a vote count attached. In FeatureOS, each board is a public or private portal you can brand, host on your own domain, and connect to the roadmap and release notes your customers already read. ### How do I create a feedback board? Sign up for FeatureOS, name your first board, and it is live on a hosted URL right away. From there you choose whether it is public or private, add your logo and brand colors, point a custom domain at it if you want, and share the link or drop the embeddable widget into your product. Most teams have a working board collecting real feedback in under ten minutes, and you can create more boards later to separate feature requests from bug reports. ### What is the difference between a public and a private feedback board? A public board is open to anyone with the link, which is best when you want maximum submissions and want prospects to see that you ship. A private board is restricted to people you allow in, using single sign-on, domain whitelisting, or an invite, which suits enterprise customers and pre-launch products. FeatureOS lets you set this per board, so you can run an open board for your community and a private one for named accounts at the same time. ### Why use a feedback board instead of a spreadsheet? A spreadsheet records requests but it cannot tell you how many customers want each one. A feedback board adds votes, comments, and priority signals from the people who will actually use the feature, so prioritization stops being a guess. It also closes the loop automatically: when a post moves to planned or shipped, every voter and commenter hears about it without anyone writing a status email. ### Can customers submit feedback from Slack, email, or my website? Yes. Customers submit from the hosted board, an in-product widget, or a Letterbox email address — the subject becomes the title, and a reply to the confirmation email becomes a comment. Support can create or upvote a post from Intercom, Zendesk, or Salesforce without leaving the ticket. Your team can log what a customer said with the Slack shortcut or the Discord command. There are 31 integrations in the catalog; most notify or sync. These are the ones that actually create a post. ### How does FeatureOS handle duplicate feature requests? FeatureOS flags likely duplicates as soon as a post is created, so you see them before the board gets messy. When you merge two posts, the votes consolidate onto the survivor and everyone who voted or commented on either one stays subscribed to the merged post. That means you never lose signal by cleaning up, and the vote count on a popular request reflects everyone who asked for it. ### Who can see and vote on posts on a FeatureOS board? That is yours to set. Guest submissions, guest comments, and guest votes let visitors take part without creating an account, which is the fastest way to raise volume on a public board. If you would rather know exactly who is asking, single sign-on lets existing customers post under their real identity, domain whitelisting limits submissions to approved email domains, and moderation holds posts and comments until you approve them. --- Source: https://featureos.com/collect-feedback All features: https://featureos.com/features.md Pricing: https://featureos.com/pricing.md Product overview: https://featureos.com/featureos.md