---
title: "What is the difference between a feedback board and an NPS survey?"
description: "Feedback boards and NPS surveys serve different purposes. Here is when to use each and how they work together in a product feedback strategy."
date: 2026-03-17T10:00:00.000Z
canonical: https://featureos.com/dossier/feedback-board-vs-nps-survey
markdown: https://featureos.com/dossier/feedback-board-vs-nps-survey.md
source: FeatureOS (https://featureos.com)
---

Feedback boards and NPS surveys both help you understand what your customers think. But they answer very different questions.

| | Feedback Board | NPS Survey |
| :--- | :--- | :--- |
| **What it measures** | What customers want you to build or fix | How likely customers are to recommend your product |
| **Input type** | Feature requests, bug reports, ideas (qualitative, open-ended) | A single 0-10 score plus an optional comment (quantitative) |
| **Who initiates** | The customer submits when they have something to say | You send it at a scheduled interval or trigger point |
| **Output** | A prioritized backlog of customer needs | A sentiment score (Promoters, Passives, Detractors) |
| **Best for** | Deciding what to build next | Measuring overall satisfaction trends over time |
| **Frequency** | Always-on, continuous collection | Periodic (quarterly, post-onboarding, post-support) |

### When to use a feedback board

Use a feedback board when you want customers to tell you what they need on their own terms. Boards are great for collecting feature requests, letting users vote on priorities, and building a backlog your team can actually use during planning. They work best as an always-on channel.

### When to use an NPS survey

Use NPS when you want a quantitative pulse check on customer satisfaction. It's useful for tracking sentiment over time, spotting at-risk accounts (Detractors), and benchmarking against industry averages. It's a scheduled measurement, not a continuous channel.

### How they work together

The best product teams use both. NPS tells you *how* customers feel. Feedback boards tell you *why* they feel that way and *what* to do about it. A Detractor who also submits a feature request is basically handing you a roadmap to winning them back.

**FeatureOS** includes both [feedback boards](/boards) and [in-app surveys](/forms-and-surveys) (including NPS, CSAT, and custom surveys) in every plan. You don't need separate tools for each. See our [guide to survey vs feedback board differences](/blog/survey-vs-feedback) for a deeper comparison.

---
Source: FeatureOS — https://featureos.com/dossier/feedback-board-vs-nps-survey
FeatureOS: product feedback, roadmaps & changelogs — https://featureos.com