---
title: "In-App Survey"
description: "A survey that appears inside your product while the customer is using it, higher context, higher response rates."
category: "Feedback & Sentiment"
canonical: https://featureos.com/glossary/in-app-survey
markdown: https://featureos.com/glossary/in-app-survey.md
source: FeatureOS (https://featureos.com)
---

An **in-app survey** is a survey that appears inside your product while someone is actively using it, rather than in a follow-up email or on a separate page.

The timing is what makes them effective. When a customer just completed onboarding, used a feature for the first time, or hit a friction point, a short 2-3 question survey takes 20 seconds and they're back to what they were doing. Response rates typically run 3-5x higher than email surveys.

## When to use them

In-app surveys work best for **transactional moments**: right after a key action, at the end of a flow, or when you want to catch early churn signals. They're not suited for deep open-ended questions that require reflection.

Use them to collect CSAT or CES scores after a specific interaction, test whether a new feature is landing as expected, or identify friction before it shows up in your quarterly NPS.

The trigger matters. A survey that fires too early, too often, or mid-task feels like an interruption. Get the timing right and it feels like you care about the experience.

Build targeted in-app surveys with [FeatureOS Forms and Surveys](/forms-and-surveys).

---
Source: FeatureOS — https://featureos.com/glossary/in-app-survey
FeatureOS: product feedback, roadmaps & changelogs — https://featureos.com