# Crisp.im Integration Embed the Crisp live chat widget in your FeatureOS feedback portal for real-time conversations with customers as they submit feedback. - Category: Customer Support - Provider: FeatureOS - Website: https://crisp.im - Documentation: https://help.featureos.app/en/articles/integrating-crisp-chat-widget - Story: https://featureos.com/integrations/crisp-im Crisp brings live chat, chatbots, and helpdesk features into one platform. By adding Crisp to your FeatureOS portal, you give customers a way to talk to your team without leaving the feedback page. Someone browsing your feature request board has a question? They click the Crisp widget, ask their question, and get a response right there. They do not need to find a support email, open a new tab, or wait for a ticket reply. Feedback and support happen in the same place. ## How to Add Crisp Chat to Your FeatureOS Portal 1. Sign into Crisp at [app.crisp.chat](https://app.crisp.chat/). 2. Check your dashboard URL to find the **Website ID**. For example, in `https://app.crisp.chat/settings/website/66dd3d83-5159-477b-866a-82092b1658db/`, the Website ID is `66dd3d83-5159-477b-866a-82092b1658db`. 3. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Chat Widgets**. 4. Choose **Crisp** from the dropdown. 5. Paste the Website ID and click **Update**. The Crisp widget now shows up on your FeatureOS portal. ## Why Teams Embed Crisp in Their Feedback Portal Customers clarify their feedback on the spot instead of leaving vague descriptions. Your support team handles conversations in Crisp while customers stay on the feedback portal. And if you use Crisp's chatbot features, common questions get answered automatically without agent involvement. It turns your feedback portal into a two-way communication hub instead of a one-way suggestion box. ## FAQ ### What is the Crisp + FeatureOS integration? The Crisp + FeatureOS integration embeds the Crisp live chat widget on your FeatureOS feedback portal so customers can chat, use bots, and get help while submitting ideas or browsing boards. Support and feedback stay on one page instead of separate destinations. Crisp chatbots, campaigns, and inbox workflows you already run continue to work inside the portal. ### How do I add Crisp chat to FeatureOS? Copy your Website ID from the Crisp dashboard URL under website settings, then in FeatureOS go to Organization Settings → Integrations → Chat Widgets, choose Crisp, paste the Website ID, and click Update. ### Where do I find my Crisp Website ID for FeatureOS? In Crisp, open Settings → Website and check the dashboard URL. The unique string in that path is the Website ID you paste into FeatureOS chat widget settings. ### Do Crisp bots and campaigns work on the FeatureOS portal? Yes. Automations you configure in Crisp, including chatbots and campaigns, also run for visitors on your FeatureOS portal once the widget is embedded. ### Why put Crisp on a FeatureOS feedback portal? Visitors can clarify ideas in real time before or after they submit FeatureOS posts, which reduces vague feedback and keeps support conversations next to the board they are viewing. ### Which FeatureOS plan includes the Crisp integration? The Crisp + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited. ### Who is the Crisp + FeatureOS integration best for? Teams that use Crisp for live chat and want the same support experience on their FeatureOS feedback portal without sending customers elsewhere. --- Source: https://featureos.com/integrations/crisp-im All integrations: https://featureos.com/integrations.md Product overview: https://featureos.com/featureos.md