# Drift Integration

Add the Drift conversational chat widget to your FeatureOS portal so visitors can engage with your team while browsing feedback.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://drift.com
- Documentation: https://help.featureos.app/en/articles/drift-integration
- Story: https://featureos.com/integrations/drift

Drift specializes in conversational marketing and live chat. If your team already uses Drift to engage website visitors, you can bring that same experience into your FeatureOS feedback portal.

With Drift embedded in your portal, customers can start conversations while browsing your feature request boards, submitting ideas, or checking product updates. They do not have to leave the page to get help or ask questions. Your team sees these conversations in Drift alongside all their other visitor interactions.

## How to Add Drift Chat to Your FeatureOS Portal

1. Log into Drift at drift.com.
2. Go to **Settings > App Settings > Drift Widget** to find your **Drift Embed ID** (it is also in the installation code snippet).
3. Copy the Embed ID.
4. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Chat Widgets**.
5. Select **Drift** from the dropdown.
6. Paste the Embed ID and click **Update**.

The Drift chat widget now appears inside your FeatureOS portal.

## Why Teams Use Drift on Their Feedback Portal

Customers can get their questions answered while they are in the middle of submitting feedback. That means clearer, more detailed requests because they resolve confusion before hitting submit. Your team benefits from conversational context, since Drift conversations happen right alongside the feedback your customers are engaging with. And if you run Drift playbooks or chatbot sequences, those work on your portal too.

## FAQ

### What is the Drift + FeatureOS integration?

The Drift + FeatureOS integration embeds the Drift chat widget on your FeatureOS feedback portal so visitors can start real-time conversations while browsing boards, submitting ideas, or checking updates. Conversations land in Drift next to the rest of your visitor chats. Playbooks and bots you already use in Drift apply on the portal as well.

### How do I connect Drift with FeatureOS?

Copy your Drift Embed ID from Settings → App Settings → Drift Widget (or the install snippet), then in FeatureOS open Organization Settings → Integrations → Chat Widgets, choose Drift, paste the Embed ID, and Update.

### Where do I find my Drift Embed ID?

In Drift, go to Settings → App Settings → Drift Widget, or open the Drift installation code snippet. That Embed ID is what FeatureOS uses to load the widget.

### Do Drift bots and playbooks work on FeatureOS?

Yes. Bots, playbooks, and workflows configured in Drift also run for visitors on your FeatureOS portal after the widget is embedded.

### Why embed Drift on a FeatureOS portal?

Customers can resolve questions while writing feedback, so FeatureOS posts tend to be clearer, and your team keeps conversational marketing and support in the Drift inbox they already use.

### Which FeatureOS plan includes the Drift integration?

The Drift + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Drift + FeatureOS integration best for?

Teams that run conversational marketing in Drift and want the same engagement layer on their FeatureOS feedback portal.

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Source: https://featureos.com/integrations/drift
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md