# Freshchat Integration

Embed the Freshchat widget inside your FeatureOS portal so customers can chat with your support team while leaving feedback.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://www.freshworks.com/live-chat-software/
- Documentation: https://help.featureos.app/en/articles/integrating-freshchat-widget
- Story: https://featureos.com/integrations/freshchat

Customers leaving feedback often have follow-up questions. They want to know if a feature is already planned, or they need help describing a bug they ran into. If they have to leave your feedback portal to find your support chat, most will not bother.

By embedding Freshchat inside your FeatureOS portal, you keep the conversation going right where customers are already engaged. They submit an idea, notice the chat widget, ask a clarifying question, and get a response from your team. The whole interaction happens on one page.

## How to Add Freshchat to Your FeatureOS Portal

1. Log into your Freshchat account.
2. Find your **Chat ID** in the Freshchat Web Chat widget settings.
3. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Chat Widgets**.
4. Choose **Freshchat** from the dropdown.
5. Paste the Chat ID and click **Update**.

The Freshchat widget now appears on your FeatureOS portal, ready for customers to use.

## Why Teams Use Freshchat with FeatureOS

The feedback and support experiences run side by side instead of being separate destinations. Customers describe their requests more clearly because they can ask your team for help while writing them. Your support agents see conversations in Freshchat like normal, but with the added context that the customer is actively engaging with your feedback portal. Fewer vague submissions, faster support, and a better experience all around.

## FAQ

### What is the Freshchat + FeatureOS integration?

The Freshchat + FeatureOS integration embeds the Freshchat live chat widget on your FeatureOS feedback portal so customers can message support while submitting ideas or browsing boards. Feedback and chat stay on one page instead of sending people to a separate help site. Agents handle those chats in Freshchat with the context that the visitor is on your portal.

### How do I add Freshchat to FeatureOS?

Find your Chat ID in Freshchat Web Chat widget settings, then in FeatureOS go to Organization Settings → Integrations → Chat Widgets, choose Freshchat, paste the Chat ID, and click Update.

### Where do customers see Freshchat on FeatureOS?

After setup, the Freshchat widget appears on your FeatureOS portal so visitors can start a conversation without leaving the feedback board or post they are viewing.

### Why combine Freshchat with FeatureOS feedback?

Customers often need help clarifying a bug or feature idea. Chat beside the board reduces vague FeatureOS submissions and keeps support next to the moment of feedback.

### Which FeatureOS plan includes the Freshchat integration?

The Freshchat + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Freshchat + FeatureOS integration best for?

Support teams already on Freshchat that want in-portal chat on FeatureOS without building a separate support entry point.

---

Source: https://featureos.com/integrations/freshchat
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md