# Help Scout Integration

Add the Help Scout Beacon chat widget to your FeatureOS portal so customers can reach your support team while browsing feedback.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://helpscout.com
- Documentation: https://help.featureos.app/en/c/integrations
- Story: https://featureos.com/integrations/helpscout

When customers visit your feedback portal, they sometimes have questions before submitting a request. Maybe they want to know if a feature already exists, or they need help describing their issue. Having a direct line to your support team right there on the page makes a big difference.

The Help Scout + FeatureOS integration adds a Help Scout Beacon chat widget to your feedback portal. Customers can start a conversation with your team without leaving the page. No need to hunt for a support email or open a separate tab.

## How to Add Help Scout to Your FeatureOS Portal

1. In FeatureOS, go to **Dashboard > Organization Settings > Integrations**.
2. Scroll to **Chat Widgets** and choose **Help Scout**.
3. Paste your Help Scout Beacon ID.
4. Click **Update**.

Your Help Scout chat widget is now live on your FeatureOS portal.

## How Help Scout Chat Works on Your Feedback Portal

A customer lands on your feedback board, spots a feature they care about, and wants to ask your team a quick question before voting or submitting their own idea. They click the chat widget, get a response, and then continue interacting with the portal. The experience stays fluid because they never had to leave.

For support teams, it means conversations happen in context. You know the customer is on your feedback portal, which tells you what they are likely asking about. That context alone speeds up resolution.

## Why Teams Use Help Scout with FeatureOS

Faster support responses because customers reach you right from the portal. Richer feedback because users can clarify their ideas in real time. And a smoother experience overall because your portal becomes a place for both feedback and conversation.

## FAQ

### What is the Help Scout + FeatureOS integration?

The Help Scout + FeatureOS integration adds a Help Scout Beacon chat widget to your FeatureOS feedback portal so customers can reach support while browsing boards or writing requests. They stay on the page instead of hunting for a separate support email. Conversations happen in context of the portal they are viewing.

### How do I add Help Scout Beacon to FeatureOS?

In FeatureOS, go to Dashboard → Organization Settings → Integrations → Chat Widgets, choose Help Scout, paste your Help Scout Beacon ID, and click Update. The Beacon then appears on the portal.

### How does Help Scout chat work on a FeatureOS portal?

Visitors open the Beacon from the FeatureOS page they are on, ask a question, and continue voting or submitting after the conversation, so support and feedback stay in one flow.

### Why put Help Scout on FeatureOS instead of only on the main site?

People often need a quick answer before submitting a FeatureOS idea. In-portal Help Scout chat reduces drop-off and gives agents the context that the visitor is already on the feedback portal.

### Which FeatureOS plan includes the Help Scout integration?

The Help Scout + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Help Scout + FeatureOS integration best for?

Support teams on Help Scout that want Beacon chat available on their FeatureOS feedback portal.

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Source: https://featureos.com/integrations/helpscout
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md