# Intercom Integration

Capture feature requests from Intercom chats, embed FeatureOS boards in Messenger, vote on behalf of customers, and bring chat into your portal.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://intercom.com
- Documentation: https://help.featureos.app/en/articles/intercom-integration
- Story: https://featureos.com/integrations/intercom

Your support team hears about feature requests every day in Intercom conversations. A customer says "it would be great if..." and your agent nods, maybe jots it down, maybe does not. Most of those insights never make it to the product team.

The Intercom + FeatureOS integration changes that. Your support agents can push feedback to FeatureOS directly from the Intercom inbox, vote on behalf of customers, and even embed FeatureOS boards inside Intercom Messenger so customers can browse and submit ideas mid-conversation.

## How to Connect Intercom to FeatureOS

1. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Intercom > Connect**.
2. Sign into Intercom and authorize FeatureOS.
3. You are connected. Now configure the Intercom board and chat widget.

### Choosing the Intercom Board

By default, your main FeatureOS board is linked as the Intercom board. To change it, go to **Dashboard > Boards > More options > Set as Intercom Board**. You can only have one Intercom board active. All posts submitted via Intercom Messenger land here.

### Adding the Intercom Chat Widget to FeatureOS

Want the Intercom chat bubble inside your FeatureOS portal? Here is how:

1. In Intercom, go to **Messenger > Add apps to your Messenger**.
2. Choose **Hellonext.co** (FeatureOS), set a title and button text, click **Install**, then save and set live.
3. Find your Intercom Chat Widget ID. In your Intercom URL (e.g., `https://app.intercom.com/a/apps/f1fytnmp/messenger`), `f1fytnmp` is the ID.
4. In FeatureOS, go to **Organization Settings > Integrations > Chat Widgets > Intercom**, paste the ID, and click **Update**.

## Capturing Feedback from Intercom Conversations

### From Intercom Messenger

Open a conversation in the Intercom Inbox. In the reply area, click the **FeatureOS icon**. From here you can:

- Search for an existing post and include it in the chat
- Vote on behalf of the customer
- Attach a post to the conversation
- Create a new post if nothing matches

### From the Intercom Sidebar

In the right sidebar of any conversation, find the **Hellonext.co** section. Here you can:

- Search and upvote existing posts on behalf of the customer
- Create a new post with title, description, and board selection
- Submit it linked to the customer conversation for future reference

Posts created this way carry the customer context with them, so your product team always knows who asked and why.

## Why Support Teams Use Intercom with FeatureOS

Support agents capture feedback during conversations without breaking their flow. Product managers get structured requests tied to real customer identities and conversation history. And customers share their ideas directly inside the chat, no extra steps needed.

## FAQ

### What is the Intercom + FeatureOS integration?

The Intercom + FeatureOS integration lets support agents create FeatureOS posts, vote on behalf of customers, and share boards from Intercom conversations, and optionally embed Intercom Messenger chat on your FeatureOS portal. Feature requests heard in chat become structured product feedback. Customer context from Intercom travels with the post.

### How do I connect Intercom with FeatureOS?

In FeatureOS, go to Dashboard → Organization Settings → Integrations → Intercom → Connect, authorize Intercom, set which board receives Intercom submissions, and optionally paste your Intercom chat widget ID under Chat Widgets.

### Can agents create FeatureOS posts from Intercom chats?

Yes. From an Intercom conversation, use the FeatureOS controls in the reply area or sidebar to search existing posts, vote for the customer, attach a post, or create a new FeatureOS post linked to the conversation.

### Can customers browse FeatureOS boards inside Intercom Messenger?

Yes. You can add the FeatureOS app to Intercom Messenger so customers browse and submit ideas mid-conversation. Posts from Messenger land on your designated Intercom board in FeatureOS.

### How do I put Intercom chat on my FeatureOS portal?

Install FeatureOS in Intercom Messenger apps if needed, copy your Intercom app ID from the Messenger URL, then paste it in FeatureOS under Organization Settings → Integrations → Chat Widgets → Intercom and Update.

### Can I choose which FeatureOS board receives Intercom submissions?

Yes. One FeatureOS board is designated as the Intercom board. Change it under Dashboard → Boards → More options → Set as Intercom Board. All Intercom Messenger submissions go there.

### Which FeatureOS plan includes the Intercom integration?

The Intercom + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Intercom + FeatureOS integration best for?

Support and success teams that live in Intercom and need a reliable path from chat insights into FeatureOS product feedback.

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Source: https://featureos.com/integrations/intercom
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md