# JIRA Integration Push FeatureOS feedback to Jira as issues, link existing tickets, and sync statuses both ways so product and engineering stay aligned. - Category: Project Management - Provider: FeatureOS - Website: https://atlassian.com/software/jira - Documentation: https://help.featureos.app/en/articles/jira-integration - Story: https://featureos.com/integrations/jira Your customers talk to product managers. Your product managers talk to developers. Somewhere in between, context gets lost. The Jira + FeatureOS integration fixes that gap by connecting customer feedback directly to your development workflow. When a customer submits a feature request in FeatureOS, your PM can push it to Jira in two clicks. The issue shows up in the right project with all the original context attached. When your dev team closes that issue in Jira, the FeatureOS post updates automatically, and voters get notified. No status meetings required. ## How to Connect Jira to FeatureOS ### 1. Install FeatureOS on Jira Head to **Dashboard > Organization Settings > Integrations > Jira > Connect** in FeatureOS. You will need to be logged into Jira already. Visit the [FeatureOS for Jira listing on Atlassian Marketplace](https://marketplace.atlassian.com/apps/1227649/hellonext-for-jira), hit **Get it now**, and follow the prompts. Once installed, click **Configure** and enter your FeatureOS API key. ### 2. Configure in FeatureOS Back in FeatureOS, open the Jira integration settings and pick your default Jira Project and Issue Type. From here you can enable: - **Push to Jira** - create issues from FeatureOS posts, or type a Jira issue key to link an existing one. - **Push from Jira** - export Jira issues into FeatureOS posts, either automatically or on demand. ### 3. Set Up Sync Rules This is where it gets powerful. You have three sync modes: - **One-to-One:** A FeatureOS post updates whenever any linked Jira issue changes status. - **All-to-One:** A FeatureOS post updates only when _every_ linked Jira issue reaches a configured status. Useful when one feature request maps to multiple dev tasks. - **FeatureOS-to-Jira:** Linked Jira issues update when the FeatureOS post changes status. Great for keeping PMs and devs on the same page. You can also choose whether voters and subscribers get notified on status changes. ## Using FeatureOS Inside Jira **Creating issues from feedback:** Open any FeatureOS post, click **Create in Jira**, and the issue appears in Jira linked back to the original post. **Linking existing issues:** Already have a Jira issue for that feature? Search by issue key or title in FeatureOS and link it. The connection shows up in both tools. **Pushing from Jira:** Use the **Export to FeatureOS** option in the Jira Glance Panel to send issues back as feedback posts. Handy when engineering spots something that should be tracked on the product side. **Viewing context in Jira:** The Glance Panel in Jira shows the linked FeatureOS post, so developers see customer votes and comments without leaving their workflow. **Description sync:** Jira issue descriptions automatically sync to linked FeatureOS posts. If you need this disabled, reach out to the team. ## What Jira + FeatureOS Does for Your Team Product managers get a direct line from customer requests to dev tasks. Developers see exactly why a feature matters because votes and comments travel with the issue. And customers stay in the loop as their requests move through the pipeline. ## FAQ ### What is the Jira + FeatureOS integration? The Jira + FeatureOS integration connects customer feedback in FeatureOS to development work in Jira with push, link, and two-way status sync. PMs create or link Jira issues from posts, engineers see votes in Jira, and voters can be notified when status moves. Context stays attached from request through delivery. ### How do I set up Jira with FeatureOS? Install FeatureOS from the Atlassian Marketplace listing, configure it with your FeatureOS API key, then in FeatureOS open Organization Settings → Integrations → Jira, pick default project and issue type, and enable push and sync rules. ### Can I push FeatureOS posts to Jira as issues? Yes. From a FeatureOS post you can create a Jira issue or type an issue key to link an existing one. Issues land in the project you configure and stay linked back to the original post. ### Can I export Jira issues into FeatureOS? Yes. Use push from Jira or the Export to FeatureOS option in the Jira glance panel to send issues into FeatureOS as posts, automatically or on demand, when engineering work should be tracked on the product side. ### How does status syncing work between Jira and FeatureOS? Three modes: one-to-one (any linked Jira issue updates the FeatureOS post), all-to-one (every linked issue must reach a status), and FeatureOS-to-Jira (post status updates linked issues). You choose whether voters are notified. ### What does the FeatureOS panel show inside Jira? The glance panel shows the linked FeatureOS post so developers can see customer votes and comments without leaving Jira. Descriptions can sync from Jira issues to linked FeatureOS posts as well. ### Which FeatureOS plan includes the Jira integration? The Jira + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited. ### Who is the Jira + FeatureOS integration best for? Product and engineering teams that run delivery in Jira and want FeatureOS feedback, prioritization, and customer updates tied to the same issues. --- Source: https://featureos.com/integrations/jira All integrations: https://featureos.com/integrations.md Product overview: https://featureos.com/featureos.md