# Tidio Integration

Add the Tidio live chat and chatbot widget to your FeatureOS portal for instant customer conversations alongside feedback.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://tidio.com
- Documentation: https://help.featureos.app/en/c/integrations
- Story: https://featureos.com/integrations/tidio

Tidio combines live chat with chatbot automation. Adding it to your FeatureOS portal means customers can ask questions, get automated answers, or reach a live agent without leaving the feedback page.

This is especially useful for portals with active communities. Users browsing feature requests might have quick questions like "is this feature coming soon?" or "does this work with my plan?" A Tidio chatbot can handle those instantly, and if the question needs a human, it routes to your team.

## How to Add Tidio to Your FeatureOS Portal

1. Sign into Tidio at [tidio.com/panel/login](https://www.tidio.com/panel/login).
2. Go to **Settings > General > Developer > Project Data**.
3. Copy your **Public Key**.
4. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Chat Widgets**.
5. Select **Tidio** from the dropdown.
6. Paste the Public Key and click **Update**.

The Tidio widget now appears inside your FeatureOS portal.

## Why Teams Add Tidio to Their Feedback Portal

Customers get support in the same place they give feedback. Chatbots handle common questions automatically, freeing up your team. And live agents can jump in when the conversation needs a human touch. Your feedback portal stops being a static page and starts being an interactive space where customers feel heard.

## FAQ

### What is the Tidio + FeatureOS integration?

The Tidio + FeatureOS integration embeds Tidio live chat and chatbots on your FeatureOS feedback portal so customers get instant answers or a live agent while browsing boards and submitting ideas. Common questions can be automated without leaving the portal. Support and feedback share the same surface.

### How do I add Tidio to FeatureOS?

In Tidio, copy your Public Key from Settings → General → Developer → Project Data. In FeatureOS, open Organization Settings → Integrations → Chat Widgets, choose Tidio, paste the key, and Update.

### Do Tidio chatbots work on the FeatureOS portal?

Yes. Chatbots and live agent handoff configured in Tidio run for visitors on your FeatureOS portal once the widget is installed with the Public Key.

### Why use Tidio on a FeatureOS feedback board?

Visitors often ask whether a feature is planned or how something works before voting. Tidio handles those questions next to FeatureOS content so submissions stay clearer and support load drops.

### Which FeatureOS plan includes the Tidio integration?

The Tidio + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Tidio + FeatureOS integration best for?

Teams that use Tidio for chat automation and want the same experience on their FeatureOS portal.

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Source: https://featureos.com/integrations/tidio
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md