# Trengo Integration

Embed the Trengo omnichannel chat widget in your FeatureOS feedback portal for customer communication across chat, email, and social.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://trengo.com
- Documentation: https://help.featureos.app/en/c/integrations
- Story: https://featureos.com/integrations/trengo

Trengo is an omnichannel platform that brings chat, email, social, and more into one inbox for your team. By embedding the Trengo widget in your FeatureOS portal, you give customers a direct line to your support team while they browse feedback, submit ideas, or check your product roadmap.

The difference with Trengo is the omnichannel piece. Customers might start a chat on your portal, follow up via email, and your team handles it all from one Trengo inbox. The conversation stays unified regardless of the channel.

## How to Add Trengo to Your FeatureOS Portal

1. Log into your Trengo dashboard.
2. Go to **Settings > Widgets** and select your chat widget.
3. Copy the **Widget Key**.
4. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Chat Widgets**.
5. Choose **Trengo** from the dropdown.
6. Paste the Widget Key and click **Update**.

Your Trengo chat widget is now live on your FeatureOS portal.

## Why Teams Use Trengo with FeatureOS

Customers reach your team from the feedback portal without switching tools. Your support team manages these conversations alongside every other channel in Trengo. And because Trengo consolidates messages from multiple channels, a customer who chats on your portal and later emails a follow-up shows up as one continuous conversation in your inbox.

## FAQ

### What is the Trengo + FeatureOS integration?

The Trengo + FeatureOS integration embeds the Trengo omnichannel chat widget on your FeatureOS feedback portal so customers can reach support while browsing boards, submitting ideas, or checking the roadmap. Portal chats join email and social in one Trengo inbox. Conversations stay unified across channels.

### How do I add Trengo to FeatureOS?

In Trengo, open Settings → Widgets, copy your Widget Key, then in FeatureOS go to Organization Settings → Integrations → Chat Widgets, choose Trengo, paste the key, and Update.

### What is unique about Trengo with FeatureOS?

Trengo is omnichannel. A customer can start on the FeatureOS portal chat, follow up by email, and your team still sees one continuous conversation in Trengo.

### Why put Trengo on a FeatureOS portal?

Customers get help without leaving FeatureOS feedback, and support handles portal chats in the same Trengo inbox as other channels instead of a disconnected tool.

### Which FeatureOS plan includes the Trengo integration?

The Trengo + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Trengo + FeatureOS integration best for?

Support teams that centralize chat, email, and social in Trengo and want FeatureOS portal visitors in that same workflow.

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Source: https://featureos.com/integrations/trengo
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md