# Zendesk Integration

Create FeatureOS posts and vote on behalf of customers directly from Zendesk tickets. Capture feedback at the moment it is reported.

- Category: Customer Support
- Provider: FeatureOS
- Website: https://zendesk.com
- Documentation: https://help.featureos.app/en/articles/zendesk-integration
- Story: https://featureos.com/integrations/zendesk

Support agents are the first people to hear about missing features and recurring pain points. They deal with these conversations every day in Zendesk. The problem is that most of those insights stay buried in tickets and never reach the product team.

The Zendesk + FeatureOS integration puts a FeatureOS panel right inside Zendesk, so agents can create feedback posts or upvote existing ones without leaving the ticket they are working on. The feedback is structured, searchable, and tied back to the original customer conversation.

## How to Connect Zendesk to FeatureOS

### Step 1: Install FeatureOS in Zendesk

1. Log into Zendesk at [zendesk.com/login](https://www.zendesk.com/login).
2. Click the **Gear icon > Marketplace**.
3. Search for **Hellonext (FeatureOS)** and click **Install**.
4. Enter your Zendesk URL, sign in, and confirm.

FeatureOS now appears in your **My Apps** section inside Zendesk.

### Step 2: Connect from FeatureOS

1. In FeatureOS, go to **Dashboard > Organization Settings > Integrations > Zendesk**.
2. Enter your Zendesk subdomain.
3. Click **Connect**.

Done. Your support team can start capturing feedback from tickets immediately.

## Creating Feedback Posts from Zendesk Tickets

### Creating a New Post

Open a ticket in Zendesk and click the **Apps icon** on the right panel to find FeatureOS. Click **New Submission**, enter a title and description, choose a FeatureOS board, and submit. If auto-upvote is on, the ticket requester gets counted as a voter (tagged as "Zendesk"). If moderation is enabled, the post goes through approval first.

### Voting on Existing Posts

Already have a post tracking that request? Search for it inside the FeatureOS app in Zendesk and vote on behalf of the customer. Each upvote adds weight to the request and helps your product team understand demand.

### Viewing a Customer's History

The FeatureOS panel in Zendesk also shows all posts associated with the ticket requester, so your agent can see what else that customer has submitted or voted on. Context like this helps during support conversations.

## Why Support Teams Use Zendesk with FeatureOS

Support agents capture feature requests at the exact moment they hear about them, not after the ticket is closed (or never). Product managers get structured feedback with customer context attached. And the feedback funnel from support to product becomes a real pipeline instead of a leaky bucket.

## FAQ

### What is the Zendesk + FeatureOS integration?

The Zendesk + FeatureOS integration puts a FeatureOS panel inside Zendesk so agents can create feedback posts or upvote existing ones from tickets without leaving the conversation. Requests become structured, searchable product feedback tied to the original customer. Support insights stop dying in ticket threads.

### How do I connect Zendesk with FeatureOS?

Install FeatureOS from the Zendesk Marketplace, then in FeatureOS open Organization Settings → Integrations → Zendesk, enter your Zendesk subdomain, and Connect so the app can create posts and votes from tickets.

### Can agents create FeatureOS posts from Zendesk tickets?

Yes. Open a ticket, open the FeatureOS app panel, choose New Submission, set title, description, and board, then submit. Auto-upvote can count the requester as a voter tagged from Zendesk when enabled.

### Can agents vote on existing FeatureOS posts from Zendesk?

Yes. Search for an existing FeatureOS post inside the Zendesk app and vote on behalf of the customer so demand accumulates without duplicate posts.

### Can agents see a customer’s FeatureOS history in Zendesk?

Yes. The FeatureOS panel can show posts associated with the ticket requester so agents know what else that customer has submitted or voted on during the conversation.

### Which FeatureOS plan includes the Zendesk integration?

The Zendesk + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

### Who is the Zendesk + FeatureOS integration best for?

Support-heavy teams on Zendesk that need a reliable pipeline from ticket conversations into FeatureOS product prioritization.

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Source: https://featureos.com/integrations/zendesk
All integrations: https://featureos.com/integrations.md
Product overview: https://featureos.com/featureos.md