Customer story Buffer · Marketing
Pricing felt right. They even built a feature for us.
Buffer is a social media marketing tool that helps businesses and individuals schedule posts, analyze performance, and manage multiple social media accounts.
“Pricing felt right. Product felt intuitive. They even built a new feature for us!”
About Buffer
Buffer is a social media marketing tool that helps businesses and individuals schedule posts, analyze performance, and manage multiple social media accounts. Buffer uses FeatureOS to centralize, organize, and respond to customer requests in one place.
The challenge
We are big believers in a customer-first approach, and we like to be as transparent as possible with our users and the broader community.
We had a transparent roadmap for a long-time, but it wasn't up the standard we knew we needed.
We had issues with managing duplicate feature requests, keeping all of our users informed of product updates, and tying feedback from users to the rest of our data.
The impact
FeatureOS enabled us to centralize, organize, and respond to customer requests in one place.
We chose FeatureOS because they were very responsive to our feedback. They even built a new feature for us!
The pricing also felt right for our needs, and we liked the power-user features with integrations.
FAQ
Questions about Buffer and FeatureOS
More stories
Other teams that shipped.
Same problem, different product. Here is what changed for them.
Komo Technologies Marketing Less noise for product. Clearer priorities. “Building a new product brings endless feedback. A key CS skill is filtering the valuable insights. We used FeatureOS to streamline this: CSMs assess impact before requests hit the backlog. Result: less noise for product, clearer priorities, and customers who feel heard.” Read story 
RemNote Education Everything in one place. No extra work. “Everything is now in one place, so we can understand what our community wants and share our own plans without doing extra work - all at a very reasonable price.” Read story 
Scenario AI & Gaming AI-powered game studio. Community-powered roadmap. “FeatureOS is a key partner for Scenario. It centralizes public feedback, roadmaps, changelogs, and tutorials in one place, saving back-and-forth and keeping our community informed. Everything works seamlessly, with fast, solid support.” Read story Customers
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