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Knowledge base

Your docs, their answers.Powered by AI.

Write articles into collections. Public or private. Link, embed, or the in-app widget. AI Search finds the article.

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The loop

How a help center stays useful.

Write it. File it. Publish it. Let people find it.

  1. Write. Draft in the editor, or generate a how-to, FAQ, overview, or troubleshooting article. Preview before it goes live.

  2. Organize. Put articles in collections. Public, private, or unlisted per collection so the library stays browsable.

  3. Publish. Draft stays off the help center until Publish Now. Notify subscribers when the live article changes.

  4. Find. AI Search, a direct link, an embed, or the in-app widget. An AI summary sits on top of the article.

Visibility

Public for customers.Private when it has to be.

A public help center for customers. A private one for the team. Visibility is also per collection — public, private, or unlisted.

  • Public help center on your portal
  • Private knowledge base for the team
  • Collection: public, private, or unlisted
  • Unlisted articles
  • Custom domain for the help center

Capabilities

What you can actually do.

Write and file an article, pick who sees it, then share a link, embed, or widget.

Write

  • AI generate an article
  • AI summary on top
  • AI tone + type defaults
  • Images + video
  • Markdown

Publish

  • Draft vs live
  • Preview
  • Assign writers
  • Notify subscribers
  • Custom SEO

Engage

  • Comments + moderation
  • Reactions
  • Subscriptions
  • Article FAQs

Share

  • Direct link
  • Article embed
  • In-app widget
  • Custom domain
  • AI Search

Get started

Get a help center live.

Open the module, write an article, pick who sees it, then share.

  1. 1

    Open Knowledge Base

    1 min

    Turn the module on. Settings is where privacy, branding, AI Search, and the widget snippet live.

  2. 2

    Write or generate an article

    5 min

    Draft it, or Generate with AI (how-to, FAQ, overview, troubleshooting). Drop it in a collection.

  3. 3

    Pick who sees it

    1 min

    Module public or private. Per collection: public, private, or unlisted.

  4. 4

    Share the link, embed, or widget

    2 min

    Copy the article URL, paste the embed, or drop the widget script from Settings.

Knowledge base

Questions about the help center

What a knowledge base is, how visibility and embeds work, and how you publish it.

Have more questions?

A knowledge base is the help center you publish so customers can help themselves — articles grouped into collections. In FeatureOS it lives as its own module: a portal page, an embed, or an in-app widget, with AI Search and an optional summary on each article.

Yes. Turn on Show Knowledge Base in Settings for a public help center. Enable Make Knowledge Engine Private to limit it to the team. Each collection can be public, private, or unlisted. Articles can also be unlisted.

Yes. Copy the embed code from an article and paste it on your site. There is also a support widget — generate the script from Knowledge Base Settings — and a unique URL on every collection and article.

Yes. The support widget is an always-available help icon inside your product. Users search and read articles without leaving the page. The snippet lives under Knowledge Base Settings.

Yes. Map a custom domain in Knowledge Base Settings so the help center lives at something like knowledge.example.com instead of the FeatureOS URL.

Yes. Articles can be written in multiple languages, and FeatureOS AI can translate them. The knowledge base supports the same 21 languages as the rest of the product.

AI Search (enable it in Knowledge Base Settings) interprets the question and surfaces the most relevant articles and answers — not a long keyword list. It is search over your docs, not an Intercom-style chat bot. Each article can also show a one-click AI summary.

Yes. Turn on comments (with optional moderation), reactions, subscriptions, and per-article FAQs in Knowledge Base Settings. Publishing an update can notify subscribers. The Activities tab is team-only — edits, not a public feed.

Yes. Growth and above include a Zendesk import. For other sources, email support@featureos.app and the team will help with the migration.

Not yet. You can brand it with logo, colors, welcome title and message, and a footer logo and message. Custom CSS is not documented as available.

Updated August 2026

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Knowledge base

Write it once. Let them find it.

Public for customers, private for the team. Articles stay in collections people can actually browse.

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