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Embed the Freshchat widget inside your FeatureOS portal so customers can chat with your support team while leaving feedback.

Add to FeatureOS View documentation All integrations
Capture Turn Freshchat tickets and chats into feature requests while the customer is still talking.
Vote Upvote existing requests on behalf of the customer so demand stays accurate.
Portal Embed Freshchat on the same portal as feedback, roadmap, and help. One place for the customer.

Customers leaving feedback often have follow-up questions. They want to know if a feature is already planned, or they need help describing a bug they ran into. If they have to leave your feedback portal to find your support chat, most will not bother.

By embedding Freshchat inside your FeatureOS portal, you keep the conversation going right where customers are already engaged. They submit an idea, notice the chat widget, ask a clarifying question, and get a response from your team. The whole interaction happens on one page.

How to Add Freshchat to Your FeatureOS Portal#

  1. Log into your Freshchat account.
  2. Find your Chat ID in the Freshchat Web Chat widget settings.
  3. In FeatureOS, go to Dashboard > Organization Settings > Integrations > Chat Widgets.
  4. Choose Freshchat from the dropdown.
  5. Paste the Chat ID and click Update.

The Freshchat widget now appears on your FeatureOS portal, ready for customers to use.

Why Teams Use Freshchat with FeatureOS#

The feedback and support experiences run side by side instead of being separate destinations. Customers describe their requests more clearly because they can ask your team for help while writing them. Your support agents see conversations in Freshchat like normal, but with the added context that the customer is actively engaging with your feedback portal. Fewer vague submissions, faster support, and a better experience all around.

Information

Provider
FeatureOS
Category
Customer Support
Type
Official
Website
freshworks.com
Documentation
View docs
Developer website Documentation All integrations

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FAQ

Frequently asked questions about Freshchat

Common questions about the Freshchat integration.

Have more questions?

The Freshchat + FeatureOS integration embeds the Freshchat live chat widget on your FeatureOS feedback portal so customers can message support while submitting ideas or browsing boards. Feedback and chat stay on one page instead of sending people to a separate help site.

Agents handle those chats in Freshchat with the context that the visitor is on your portal.

Find your Chat ID in Freshchat Web Chat widget settings, then in FeatureOS go to Organization Settings → Integrations → Chat Widgets, choose Freshchat, paste the Chat ID, and click Update.

After setup, the Freshchat widget appears on your FeatureOS portal so visitors can start a conversation without leaving the feedback board or post they are viewing.

Customers often need help clarifying a bug or feature idea. Chat beside the board reduces vague FeatureOS submissions and keeps support next to the moment of feedback.

The Freshchat + FeatureOS integration is available on every FeatureOS plan (Starter, Growth, and Business). Your plan sets how many integrations you can enable at once: Starter includes 3, Growth 5, and Business unlimited.

Support teams already on Freshchat that want in-portal chat on FeatureOS without building a separate support entry point.

Updated August 2026

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